by Brian Fichman | Oct 28, 2024 | Article, General, News & Views, Retail
Customer preferences are constantly evolving. How will your business prioritize superb customer experience in 2024 and beyond? The retail landscape—and what the customers are expecting from retailers and brands—is always changing. Online shopping, for example, surged...
by Brian Fichman | Oct 24, 2024 | Article, General, News & Views, Retail
Is your business’ growth stagnant or decreasing? Are you seeing lower customer satisfaction and higher costs? The solution to these issues may lie in improving employee retention. With the constant introduction of new technologies, the need to develop an efficient...
by Brian Fichman | Oct 21, 2024 | AI, Article, General, News & Views, Retail
The retail business isn’t getting any easier—companies need to be everywhere, do everything, and cater to everyone. Far from being a technology that will further complicate your operations or steal your job, artificial intelligence and its data analysis capabilities...
by Brian Fichman | Oct 9, 2024 | Article, General, News & Views, Retail
For anyone who has ever worked in the service industry, “the customer is always right” is a motto so essential it borders on creed. But has the time come for us to admit that we’ve helped blur the lines between customer empowerment and customer entitlement? A single...
by Brian Fichman | Oct 6, 2024 | AI, Article, General, News & Views
DONWLOAD PDF The landscape of consumer engagement with brands has been transformed significantly by the integration of advanced artificial intelligence (AI) technologies. Generative and predictive AI are at the forefront of this revolution, offering consumer brands...
by Brian Fichman | Oct 4, 2024 | Article, General, News & Views
The wine industry is experiencing a complicated period of decline. Shifting consumer preferences and mounting financial pressures have left many wineries around the world in the lurch. For the wine industry to survive its current turmoil, it must implement savvier...
