Maximize Retail Holiday Wins With These Essential Strategies

by Brian Fichman | Nov 14, 2024 | Article, General, News & Views, Retail

THE HOLIDAY SEASON is a critical period for retailers, a time when strategic planning and execution can significantly impact the entire year’s revenue. Drawing lessons from past experiences and industry practices, here are some proven strategies retailers should...

“We Are The Walking Dead”: How Zombie Companies Can (Fully) Come Back to Life

by Brian Fichman | Oct 30, 2024 | Article, Consumer Products, General, News & Views, Retail

In The Walking Dead, Rick Grimes offers hope amidst the apocalypse: “If we start tomorrow right now, no matter what comes next, we’ve won.” This rings true not just for survivors in a zombie-infested world, but also for businesses teetering on the edge of...

Investing in Customer Experience is Key to Retailers’ Success

by Brian Fichman | Oct 28, 2024 | Article, General, News & Views, Retail

Customer preferences are constantly evolving. How will your business prioritize superb customer experience in 2024 and beyond? The retail landscape—and what the customers are expecting from retailers and brands—is always changing. Online shopping, for example, surged...

Employee Retention is the Solution to Many Retailers’ Problems

by Brian Fichman | Oct 24, 2024 | Article, General, News & Views, Retail

Is your business’ growth stagnant or decreasing? Are you seeing lower customer satisfaction and higher costs? The solution to these issues may lie in improving employee retention. With the constant introduction of new technologies, the need to develop an efficient...

How Can AI Help Retailers Turn Data into Decisions?

by Brian Fichman | Oct 21, 2024 | AI, Article, General, News & Views, Retail

The retail business isn’t getting any easier—companies need to be everywhere, do everything, and cater to everyone. Far from being a technology that will further complicate your operations or steal your job, artificial intelligence and its data analysis capabilities...

The Impact of Product Return Entitlement on the Future of CPG Companies

by Brian Fichman | Oct 9, 2024 | Article, General, News & Views, Retail

For anyone who has ever worked in the service industry, “the customer is always right” is a motto so essential it borders on creed. But has the time come for us to admit that we’ve helped blur the lines between customer empowerment and customer entitlement? A single...