by Brian Fichman | Oct 9, 2024 | Article, General, News & Views, Retail
For anyone who has ever worked in the service industry, “the customer is always right” is a motto so essential it borders on creed. But has the time come for us to admit that we’ve helped blur the lines between customer empowerment and customer entitlement? A single...
by Brian Fichman | Oct 6, 2024 | AI, Article, General, News & Views
DONWLOAD PDF The landscape of consumer engagement with brands has been transformed significantly by the integration of advanced artificial intelligence (AI) technologies. Generative and predictive AI are at the forefront of this revolution, offering consumer brands...
by Brian Fichman | Oct 4, 2024 | Article, General, News & Views
The wine industry is experiencing a complicated period of decline. Shifting consumer preferences and mounting financial pressures have left many wineries around the world in the lurch. For the wine industry to survive its current turmoil, it must implement savvier...
by Brian Fichman | Oct 2, 2024 | Article, General, News & Views, Retail
In a time where digital storefronts are just a click away and e-commerce giants like Amazon dominate the shopping landscape, it might be tempting to proclaim the death of physical retail. But nothing can be further from the truth. In a recent survey of retail...
by Brian Fichman | Sep 24, 2024 | Article, General, News & Views, Retail
In today’s crowded consumer landscape, CPG companies are doing all they can to stand out — so they don’t have to stand down. Set amidst a backdrop of rising prices, fierce competition, and fragmenting traditional sales channels, both retail and CPG companies are in a...